All Systems Operational

About This Site

Hello and welcome to Apriva's Status Hub! Here you can view the live 24/7 status of not just our secure and reliable payment gateway, but our processing partners as well. Simply visit this page any time or click the button above to subscribe to email updates. Any questions? Feel free to contact us today.

Uptime over the past 90 days. View historical uptime.
Management and Reporting Operational
Gateway Operational
Processors Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Chase - 9/11/2026 Sep 11, 2026 00:00-10:00 UTC

Hardware Maintenance; Merchants may experience a 2-5 second connection reset within proximity of the scheduled start and end time of the maintenance window when traffic is migrated between primary and secondary data centers.
Posted on Sep 09, 2026 - 23:02 UTC

Chase - 9/11/2026 Sep 11, 2026 02:00 - Sep 12, 2026 08:00 UTC

Stratus Online Sustained-Resiliency Event; We will be performing a Sustained Resiliency Event for the Stratus application within one of our datacenters. Merchants may experience a connection reset at the start and end of the event when Online traffic is moved from one datacenter to another.
Posted on Sep 10, 2026 - 01:02 UTC

Chase - 9/12/2026 Sep 12, 2026 00:00-22:00 UTC

Chargeback Imaging System (CBIS); Merchants utilizing the Chargeback Imaging System (CBIS) will be unable to access the application to review or action chargebacks during the maintenance window.
Posted on Sep 10, 2026 - 23:02 UTC

Sep 11, 2026

Planned Update September 10 from 10 PM EDT to 11 PM EDT
Completed - The scheduled maintenance has been completed.
Sep 11, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 02:00 UTC
Scheduled - Dear Valued Customers,

A planned update is scheduled for September 10 from 10 PM EDT to 11 PM EDT.

Brief service interruptions may occur during this time.

Affected Components:
Web Services

If you have any questions or require further assistance, please contact us at aprivacommandcenter@apriva.com or reach out to our Customer Care team at customercare@apriva.com, which is available 24/7 to assist you.

Best regards,
Apriva Support Team
Sep 8, 16:52 UTC

Sep 10, 2026

Increase in Timeouts for Portico
Resolved - We are observing no further problems and will continue to closely monitor the systems.
Sep 10, 22:06 UTC
Monitoring - We're seeing positive recovery across affected systems. Our teams are monitoring closely to confirm everything remains stable and operating as expected. We are awaiting Global's response.
Sep 10, 21:14 UTC
Investigating - Dear Valued Customers,

We are currently investigating an issue that may be impacting transactions through the Apriva Gateway. This is mainly affecting the processor Portico.

Our team is actively working to identify the root cause and restore full service as quickly as possible. We acknowledge the impact this may have and appreciate your patience and understanding.

If you have any questions or require further assistance, please contact us at aprivacommandcenter@apriva.com or reach out to our Customer Care team at customercare@apriva.com, which is available 24/7 to assist you.

Thank you for your continued trust in Apriva.

Best regards,
Apriva Support Team
Sep 10, 20:59 UTC

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Planned Update September 01 from 11:30 PM EDT to 12:30 AM EDT
Completed - The scheduled maintenance has been completed.
Sep 2, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 03:30 UTC
Scheduled - Dear Valued Customers,

A planned update is scheduled for September 01 from 11:30 PM EDT to 12:30 AM EDT

Brief service interruptions may occur during this time.

Affected Components:
Web Services


If you have any questions or require further assistance, please contact us at aprivacommandcenter@apriva.com or reach out to our Customer Care team at customercare@apriva.com, which is available 24/7 to assist you.

Best regards,
Apriva Support Team
Sep 1, 20:41 UTC
Planned Update September 01 from 10 PM EDT to 11 PM EDT
Completed - The scheduled maintenance has been completed.
Sep 2, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 02:00 UTC
Scheduled - Dear Valued Customers,

A planned update is scheduled for September 01 from 10:00 PM EDT to 11:00 PM EDT.

No downtime is anticipated; however, brief service interruptions may occur during this time.

Affected Components:
Web Services

If you have any questions or require further assistance, please contact us at aprivacommandcenter@apriva.com or reach out to our Customer Care team at customercare@apriva.com, which is available 24/7 to assist you.

Best regards,
Apriva Support Team
Aug 27, 17:22 UTC

Sep 1, 2026

Planned Update August 31 from 10 PM EDT to 11 PM EDT
Completed - The scheduled maintenance has been completed.
Sep 1, 04:00 UTC
Update - This maintenance has been extended an additional hour.
Sep 1, 02:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 02:00 UTC
Scheduled - Dear Valued Customers,

A planned update is scheduled for August 31 from 10 PM EDT to 11 PM EDT.

Brief service interruptions may occur during this time.

Affected Components:
Web Services

If you have any questions or require further assistance, please contact us at aprivacommandcenter@apriva.com or reach out to our Customer Care team at customercare@apriva.com, which is available 24/7 to assist you.

Best regards,
Apriva Support Team
Aug 20, 18:42 UTC
Planned Update August 31 from 11:30 PM EDT to 12:30 AM EDT
Completed - Please be advised that this planned update has been canceled and will be rescheduled. We will notify you once a new date and time have been confirmed.
Sep 1, 02:49 UTC
Scheduled - Dear Valued Customers,

A planned update is scheduled for August 31 from 11:30 PM EDT to 12:30 AM EDT

Brief service interruptions may occur during this time.

Affected Components:
Web Services


If you have any questions or require further assistance, please contact us at aprivacommandcenter@apriva.com or reach out to our Customer Care team at customercare@apriva.com, which is available 24/7 to assist you.

Best regards,
Apriva Support Team
Aug 28, 21:54 UTC

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

PaymentechChase Circuit Breaker 8/28/2026 07:14A EDT
Resolved - This incident has been resolved
Aug 28, 12:21 UTC
Investigating - PaymentechChase has consecutive failed transactions that exceeds the alert value
Aug 28, 11:16 UTC
Incident History Powered by Atlassian Statuspage