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All Systems Operational

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Hello and welcome to Apriva's Status Hub! Here you can view the live 24/7 status of not just our secure and reliable payment gateway, but our processing partners as well. Simply visit this page any time or click the button above to subscribe to email updates. Any questions? Feel free to contact us today.

Uptime over the past 90 days. View historical uptime.
Management and Reporting Operational
90 days ago
100.0 % uptime
Today
Gateway Operational
90 days ago
99.94 % uptime
Today
Processors Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Chase - 7/29/2026 Jul 29, 2026 01:31 - Jul 30, 2026 01:00 UTC

Software Maintenance; Merchants may experience a 2-5 second connection reset within proximity of the scheduled start and end time of the maintenance window when traffic is migrated between primary and secondary data centers.
Posted on Jul 28, 2026 - 00:31 UTC

Chase - 7/29/2026 Jul 29, 2026 03:00-08:00 UTC

Hardware Maintenance; Merchants may experience a 2-5 second connection reset within proximity of the scheduled start and end time of the maintenance window when traffic is migrated between primary and secondary data centers.
Posted on Jul 28, 2026 - 02:01 UTC
Jul 28, 2026

No incidents reported today.

Jul 27, 2026

No incidents reported.

Jul 26, 2026
Potential disruption
Resolved - The issue has been resolved. We are observing no further problems and will continue to closely monitor the systems.
Jul 26, 02:34 UTC
Investigating - Dear Valued Customers,

Please be advised that we are investigating an issue that may be disrupting the ability to use Apriva’s Partner Studio customer portal.

Our team is working diligently to resolve this matter as quickly as possible. We understand the inconvenience this may cause and sincerely appreciate your patience.
Jul 26, 01:55 UTC
Jul 25, 2026

No incidents reported.

Jul 24, 2026
Chase - 7/24/2026
Completed - The scheduled maintenance has been completed.
Jul 24, 16:00 UTC
Scheduled - Batch Software Maintenance; Merchants may experience a brief delay with the receipt of their batch submission response files at the start and end of the maintenance event when batch traffic is migrated between primary and secondary servers.
Jul 23, 01:03 UTC
Chase - 7/24/2026
Completed - The scheduled maintenance has been completed.
Jul 24, 08:00 UTC
Scheduled - Hardware Maintenance; Merchants may experience a 2-5 second connection reset within proximity of the scheduled start and end time of the maintenance window when traffic is migrated between primary and secondary data centers.
Jul 23, 02:03 UTC
Chase - 7/23/2026
Completed - The scheduled maintenance has been completed.
Jul 24, 01:00 UTC
Scheduled - Software Maintenance; Merchants may experience a 2-5 second connection reset within proximity of the scheduled start and end time of the maintenance window when traffic is migrated between primary and secondary data centers.
Jul 22, 01:08 UTC
Jul 23, 2026
Intermittent failures
Resolved - The issue has been resolved. We are observing no further problems and will continue to closely monitor the systems.
Jul 23, 22:20 UTC
Update - We are continuing to monitor for any further issues, and successful processing remains steady.
Jul 23, 21:34 UTC
Investigating - Several customers have reported experiencing intermittent failures. Our team is actively investigating.
Jul 23, 21:09 UTC
Azure Outage
Resolved - The issue has been resolved.
Our gateway remains stable and operational.
Thank you for your patience and understanding as we worked to bring systems back online. We appreciate your support and will continue to monitor closely to ensure services remain stable.
Jul 23, 18:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 18:34 UTC
Update - We're seeing positive recovery across affected systems, with services continuing to come back online. Our teams are monitoring closely to confirm everything remains stable and operating as expected.
Jul 23, 18:34 UTC
Update - Azure has provided us an update stating that they have identified the cause and are actively deploying mitigation actions.
We continue to work diligently to restore services and appreciate your patience as recovery efforts remain in progress.
Jul 23, 18:16 UTC
Update - We continue to work diligently to restore services and appreciate your patience as recovery efforts remain in progress.
Jul 23, 17:29 UTC
Update - Our teams remain fully engaged in restoration efforts and are prioritizing the rapid recovery of all affected systems. Azure has informed us they are continuing to investigate.
Jul 23, 16:43 UTC
Update - We are continuing to work on a fix for this issue.
Jul 23, 16:38 UTC
Update - We are continuing to work on a fix for this issue.
Jul 23, 16:27 UTC
Identified - Azure has notified us that they are experincing multiple issues which is affecting processing. Our teams are working diligently to get all systems back up as quickly as possible.
Jul 23, 16:26 UTC
Partial Outage 7/23/2026 11:01A EDT
Resolved - This incident has been resolved
Jul 23, 16:18 UTC
Identified - This is related to an issue Azure is experincing. Azure has notified us that they are experincing multiple issues which is affecting processing. Our teams are working diligently to get all systems back up as quickly as possible.
Jul 23, 16:10 UTC
Update - We are continuing to investigate this issue.
Jul 23, 15:35 UTC
Update - Dear Valued Customers,

We are currently investigating an issue that may be impacting transactions through the Apriva Gateway.

Our team is actively working to identify the root cause and restore full service as quickly as possible. We acknowledge the impact this may have and appreciate your patience and understanding.
Jul 23, 15:19 UTC
Investigating - Current web connections exceed the alert value
Jul 23, 15:08 UTC
Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026
Increase in Timeouts
Resolved - This incident has been resolved.
Jul 17, 15:41 UTC
Update - We are continuing to investigate this issue.
Jul 17, 15:13 UTC
Investigating - Dear Valued Customers,

Please be advised that we are investigating an issue that may disrupt transactions for customers using AAFES as their payment processor through the Apriva Gateway.

Our team is working diligently to resolve this matter as quickly as possible. We understand the inconvenience this may cause and sincerely appreciate your patience.
Jul 17, 15:12 UTC
Jul 16, 2026

No incidents reported.

Jul 15, 2026
Planned Update July 14 from 10:00 PM EDT to 11:00 PM EDT
Completed - The scheduled maintenance has been completed.
Jul 15, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 02:00 UTC
Update - Dear Valued Customers,

A planned update is scheduled for July 14 from 10:00 PM EDT to 11:00 PM EDT.

No downtime is anticipated; however, brief service interruptions may occur during this time.

Affected Components:
Web Services

If you have any questions or require further assistance, please contact us at aprivacommandcenter@apriva.com or reach out to our Customer Care team at customercare@apriva.com, which is available 24/7 to assist you.

Best regards,
Apriva Support Team
Jul 13, 18:45 UTC
Update - We have updated the date.
Jul 8, 17:10 UTC
Scheduled - Dear Valued Customers,

A planned update is scheduled for July 14 from 10:00 PM EDT to 11:00 PM EDT.

No downtime is anticipated; however, brief service interruptions may occur during this time.

Affected Components:
Web Services

If you have any questions or require further assistance, please contact us at aprivacommandcenter@apriva.com or reach out to our Customer Care team at customercare@apriva.com, which is available 24/7 to assist you.

Best regards,
Apriva Support Team
Jul 1, 20:53 UTC
Jul 14, 2026

No incidents reported.

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